Passym sucks
Published 4 years, 10 months ago in life storiesTonight is my second night in an Embassy Suites with Passym Wireless internet access, and I have to say that Passym really sucks.
Connectivity is just horrible. I don’t know why the service sucks so badly… it might be because I’m in a corner room (they’re larger at the Embassy Suites) or it might be because I’m using a Macintosh, but neither of those two things should be reasons that the connectivity sucks so badly…
Maybe there are too many people using the service to keep up with what I want to do, but that shouldn’t be a problem. I’ve normally stayed in Wyndham and Marriot hotels with Wayport access, and even though most of the time those hotels only provide wired access, they always worked just fine. I could connect to my office’s VPN at the most complicated end of connectivity issues, and I could definitely send email through my own servers, but with this silly Passym service, I can’t connect to the VPN and I can’t even send email through my own service… and the speeds are terribly slow compared to what I expect them to be… especially at $10/day.
The worst part is that to get technical support, I’m supposed to email their support@ email address… no one here at the hotel knows anything about the service from a technical/troubleshooting stand-point, and I can’t get email out through my email client. Good thing I have a webmail client set up on my server…
So, next time I stay in a hotel, I’ll ask them if they have internet access, and I’ll ask who the provider is. If it’s Passym, I’ll choose a different hotel if internet connectivity will be a need.
2 Responses to “Passym sucks”
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This is a 4 year old post, but I will answer it anyway. You are usually staying in a corner room, and using a MAC, and a wireless network connection. I am not sure of the version of MAC you are using, but your wireless adapter, I imagine is “Airport”.
What does Airport indicate that you have for signal strength?
The first thing you may want to try is to establish that you are not using your MAC near a mirror, window, etc, because such surfaces tend to repel wireless signal. You may want to try to connect at various areas of your room to see if signal strength improves in a particular direction.
The fact that you are in a corner room *CAN* affect the signal strength, and hence, the connectivity. Just for giggles, try walking down the hallway with your laptop to see if there is any improvement. If you are by the thickly structured elevator walls, that can also negatively impact your wireless signal strength, and hence, connectivity.
One thing that can also possibly make a difference is disabling your IPv6 protocol in your Airport Utility, at least while you are staying at that hotel. If you have a second laptop, MAC or Windows, you can also replicate the steps you took with the MAC to see if you get the same results or not. I have only very rarely heard of incompatibility issues between certain adapters (MAC or PC) but they are relatively rare. A lot of times, those who designed the networks may not have had ideal places to put the Access Points.
Another thing you want to check into with the Technical Support Team, but I am not sure all will have sufficient user rights or expertise to do this, but check your Airport ID, and have them log into the hotel’s router remotely, then have them try to find the closest Access Point. They can log into that and check in that AP to see which MAC Addresses/Adapter Addresses are associated with the AP. They can also check on the SNR of your Airport ID to the Access Point. If it is significantly higher noise compared to signal strength, then it may be a compatibility issue with your adapter. If other adapters are having similar issues, then it may be useful if they simply power-cycle the Access Point.
Nice troubleshooting tips Charlie!
Just out of curiosity, what problems have you seen with the IPv6 protocol? I’ve seen a few other posts eluding to disabling IPv6, but not with much reason.
Regards,
Greg