I came home today… exhausted from a short but stressful week so far.
My goal: Be drunk and/or asleep by 9:00 pm, on the couch, in front of the TV watching a good reality show (that’s all that seems to be on TV this summer).
But, my Direct TV unit is having problems. I don’t know what the fuck is wrong with it (yes, I’m drunk almost) because it won’t tell me, but every time I turn it on, it give me a error message that says:
PLEASE CALL
Your Internet terminal needs to be repaired of replaced before you can connect to MSN TV service.
Call RCA/Thompson customer service at 1-800-722-9599.
So, I called them.
The dumb CSR on the line asked me a bunch of stupid questions like:
“Does the phone line connected to your Direct TV unit work?” (It’s the same line I’m calling her on).
“Do you hear clicking noised on the line when your unit tries to dial MSN?” (I’m thinking, I dunno lady, I’m not picking up the phone to see if the modem in the unit works).
All the while, I’m thinking she’s going to have me reset the unit to see if that fixes it…
Then she finished the call with:
“Please unplug the unit for 5 minutes, then call us back if it still doesn’t work”
I was right (she was telling me to reset the unit).
So, I did. Guess what?
It still doesn’t work… so I called them back, and of all the pissy things to do in the world:
They’re closed until tomorrow morning.
Figures… It is a microsoft product.
update: If you’re tired of DirectTV but like the convenience of Satellite TV, then I’d highly recommend Dish Network. Dish Pronto is offering a great deal right now: Get a FREE DISH Network satellite TV system with DVR & HDTV plus FREE install with DishPronto – click here
I have had service with them for a little over 2 years (Contract currently expired) and while the service has been ok I contacted them via e-mail on several occassions and asked for an upgrade from the family package to the choice package and I asked for the deal that they were giving new customers since I had been a loyal customer for the past 2 years. I have been told twice that those specials were for new customers only. What about taking care of the customers that you currently have? After reading this I realize that they are not doing that at all. My mother has dish network and is happy with it but I have heard bad things about them too. I think I will sit tight a little longer my TV is so old that the picture tends to have a green tint so if the TV dies maybe I will forget TV all together.
I have no clue why bing sent me to your blog but I feel I should say I am now actually interested by the blog content you have pulled together. How many years did it take to end up with that many WWW users showing up to your blog? I am rather new to all this.
BIG LET DOWN BY DIRECTV!!!! Signed up because the sales rep totally sold us on how much better it was than cable. 9 days later, installation techs show up and are rude and tell me I cannot have on demand in our main living area because I have internet and phone service through my cable. But if I purchase another DVR for $200 and pay $60 to go into the attic and $90 for the arm that supports the satellite plus the $19.95 up front fee I already paid, FREE installation has a new meaning=$370. Customer service was a joke, dropped calls and incompetent reps who were just down right rude, After reading all these posts I am glad it did not work out. Will not recommend DIRECTV to anyone!
My husband and i had a horrible direct tv experience. It took 4.5 hours to place the order. We got misquoated, prominsed discounts that never happened, and bundled services with AT&T and mis explained how the billing would work. It took 4 hours for stuff to be installed, which my husband actively helped with. THen our order was wrong and tech said the customer rep line at Direct had to schedule a new visit and on the phone the rep said it was the tech’s job. I have been so nervous and upset over this. They also required me to give them my credit card like 5 times. They also said the internet would be up later and here when i called at&t to cancel the bundleing, AT&T had already charged me. Buyer beware. We canceled. I don’t know what we will do. Perhaps try again in 6mos once i calm down. I may try dish network.
well folks in case you did not know it is now 2011 and direct tv still is pathetic. But at least now I know why. For those of you that don’t know the CEO of Direct TV is responsible for all of the digital mess that goes with the cable, yes folks it was him that contributed (bribed) a Texas congressman for 1 million dollars to force a law that all cable and television programs go digital so that would increase his revenue and force people to try Direct TV. What does the consumer get for his interest in politics we get left in the dark ages because when it rains or snows or if its just cloudy the television goes out. What a jerk now we have digital and it is the most pathetic technology that is out there so instead of complaining what I think that we should do is do what no American has done before. I believe that the CEO of Direct should be prosecuted for bribing a congressman and the congressman should be persecuted for excepting a bribe. THey stand behind campaign contribution but we all know the truth its only a contribution if they take the money if they give something back in return that is a bribe and that is the start of political corruption, direct wanted thisdigital crap then he should be made to improve it. If he has the money to buy a politician then he should have the means to improve the company.
I agree, rude ,incompetent CSR Rep’s. I have called 3 states to try & find a live person and/or department to have my name & address removed from their spam marketing mail list.
My last call was to Ca, I apparently spoke with ” Ed ” who stated he was “the Direct TV President” who was equally as rude & stupid as other employee’s I had spoken with previously.
It took him over 5 minutes to write down my address & he was insistent on obtaining my name ( now they will never leave me alone)! And his smart ass answer of ” well don’t you want the best service in US” when I was explaining the purpose of my call.
I would boycott this company ! Shyster’s, end of story.
What makes people be so rude? I made a truly innocent mistake and 634Janet takes my head off? Wowsers…
When will CBS be dropped by Direct TV ????????
This is crazy !!!!!!!!!!!!!!!!!!! I will drop DirectTV now if this is all true .
I really like directtv. They will discount your bill just for asking.