Monthly Archive for October, 2002

Page 2 of 3

Kalsey’s dead on – Embrace the Medium

In this latest article from the Kalsey Group we find this simple opener:

The Web is not print. It is not TV or radio either. The medium is unique, and if you build Web sites, you need to understand the medium.

To take a note from Cluetrain:

87. We’d like it if you got what’s going on here. That’d be real nice. But it would be a big mistake to think we’re holding our breath.

Most people involved in directing the designers for the web still “don’t get it”. (notice I don’t say that ‘most designers don’t get it.’)

Great article Kalsey, I agree with you completely.

“Embrace the medium”

Can I steal that to use as a tagline somehwere?

Thoughts on pop-up advertising

britneyIts no secret that I sell advertising for a website. The website I sell ads for is in lets say the ‘top 1000′ of the websites on the internet (maybe?). (ok, maybe top 10,000 – there are a lot of sites out there and we haven’t paid for a subscription to Netratings, so I can’t really tell you how high we are off the top of me head).

Our little site is a combination content + ecommerce site (we ride the line really).

We’re never sold pop-up advertising. Never. Not even back in the heyday of the internet when everyone was making a killing on pop-ups.

We’ve considered selling pop-under advertising, but have decided that we’re not that money hungry. Our standard advertising works well revenue-wise, and the thought is that our readers appreciate that we don’t subject them to pop-ups.

At the same time, we’ve sold interstitial advertising (which to a user would look like ‘view page 1, click a link to another piece of content, ‘view an interstitial for a few seconds, ‘view page 2 eventually’). Interstitals are being compared to pop-ups in some of the circles that I lurk. I think that true inline interstitials are different than pop-ups in that they generally require no action on the user’s part to get them to go away, and at the same time, the user almost always has to watch them and can’t easily click them away.

These two types of advertising are ‘invasive’ but at the same time, if you ask me all advertising is ‘invasive.’ The question isn’t ‘is it invasive?’ but rather, ‘can the user handle this level of invasion?’ That’s what a publisher has to ask before decided to offer pop-up advertising.

Some of the major publishers have decided to stop offering pop-up advertising in some form or another. AOL won’t sell them inside AOL 8.0, Earthlink (is offering pop-up stopping software to its members) and now Ask Jeeves is going to stop running them. This is interesting, in that these are major publishers looking to ‘take the high road’ and hoping it pays off for them. I hope it does too, as I personally dislike pop-up advertising as well.

At the same time, that’s why I use Mozilla 99% of the time. No pop-ups thanks to its built in script options.

The users will vote on their like or dislike of pop up advertising over time by slowly drifting to the web properties that are or aren’t offering pop-ups. If a publisher truly has something to offer online that can’t be found anywhere else, then they should be safe if they continue to sell pop-up advertising.

The thing is … there are so many good publishers out there… that I think everyone will eventually have to either offer pop-ups or not offer them …

Sort of makes me think that whole ‘rich media standard technical specs‘ idea might be something that’s needed even more…

[thanks Rick for the link to the Ask Jeeves story]

I’m not a politician. I’m a warrior.

“I fight where I’m told, and I win where I fight.”

– General George S. Patton, Jr.

That just about sums it up.

thanks be to Ben

Intuitive ISPLet me get set one thing straight for the record:

My hosting company isn’t all that bad. I’m the idiot that didn’t read the manual that accompanies Movable Type. My hosting company upgraded the Berkley Databases (or so it seems) and I didn’t read the manual’s “troubleshooting” section on that.

I’m an idiot. IntuitiveISP, my host, actually helped me a lot with their latest upgrade of servers (a lot more than they had to help including troubleshooting all of my other client’s sites and telling me how to make them work better… something I think most hosts wouldn’t do) This new box that my site is on is faster, more secure, and actually has a lot more new ‘features’. I’m quite please now with the upgrade, but wasn’t on Wednesday when I posted my note about inluminent being fuxored.

All that being said, Ben Trott is the guy that deserves the credit for inluminent/weblog’s new life. You see, there’s a little section in the MT user manual on what to do when you can’t login to your MT interface. The problem is fixed with a simple command line prompt.

Ben was nice enough to point it out to me, instead of simply saying “RTFM” which I might have been inclined to say to a user considering the stress I’ve been under this week. Thanks for the feedback Ben. And thanks to IntuitiveISP for all of the help with my other client’s sites… couldn’t have done it without you.

The pic’s for you Intuitive guys, you know who you are…

selling vacuum systems online

This week’s B2BMarketingBiz newsletter from Sherpa tells the story of how a small local vacuum manufacturer took to the web during the most recent economic downturn and survived swimingly. It’s a great story for online and search engine optimization and marketing as well as a great endorsement for Business OnLine, who helped the manufacturer succeed.

If you’re interested in how B2B is working online, you should subscribe to the newsletter.

the idiocy that was the Microsoft Switch campaign

kelly“Dumb, Dumb, Dumb…”

(that’s got to be what Steve Balmer’s got playing through his head over and over)

(second thought, Balmer’s not generally that smart… he’s probably thinking “it should have worked”)

If you have no idea what I’m referring to, Scott’s got a great run down of the Microsoft Switch Campaign debacle, and the idiocy that it was, as well as links to screenshots of the web pages that were involved, as Microsoft has pulled them from their website. It’s actually quite funny to me that MS tried to pull this off, and got slammed by the tech community.

Scott: “I have to wonder how a Microsoft marketing person could a) come up with this campaign and b) not expect to get found out. Not to mention the obvious ethical questions of using a Microsoft contractor as the example.”

If I were in charge of Microsoft, I’d think very hard about ‘realigning the ethics, values, and morals’ of the corporation. Right Now!

But since I’m not working at Microsoft, all I can really do it write about it here, and vote with my dollars… which means I’ll likely not buy anything from them again, and won’t request any upgrades for my work computer ever. (I’m just one man, what else can I do? Maybe encourage someone to sue them for ‘false advertising’ ?)

Site Down tonight

Quick note: My hosting provider, Intuitive ISP will be upgrading the server that this site is hosted on tonight between 9pm Eastern and 2am Eastern, so the site will most likely be down during that time. If you need a host for a website, I’d recommend Intuitive ISP, as they’ve always been able to do that little something extra when asked. That’s the mark of a good customer experience mantra…

RSS Advertising (or sponsorship)

This same concept will be coming soon to a new site near you.

Keep your eyes peeled.

Reflection

Christina is backReflection is something that everyone should take part in on a regular basis: Take time out to reflect on the past periodically…

You see, as a sales professional, without any support staff or real direction and training from my superiors, I could easily get into a rut, if I allowed myself to, but in addition to being a super-swell guy, I’m also smart enough to realize that reflecting on the past is where I’ll learn the most.

On a daily basis I take a small amount of time to go over the days events, make sure that I’m doing what I should be doing today, and get ready for the next day. It’s now just ingrained into me as part of the normal day, but it wasn’t always like that. Take 10 minutes of your day to look over what you did, and jot down notes about those things you did today. Then write a new list of things you didn’t do today, but should have, and call that new list your ‘todo list’ for the next day. Then look over what you were supposed to do, but didn’t even start, and append it to your ‘tomorrow’ list. With this done you can go home, leave the office behind, and pick up exactly where you left off the day before, when you come in in the morning.

On a weekly basis, I do the same thing, though I have a slightly different process. I look at hard numbers on a weekly basis. Did I sell anything? Did I forget to create a proposal and send it to a client? Did I drop the ball on something else? Make a list, leave it on the desk, and go home. On Monday, I know exactly where to pick up.

I also do this same sort of thing monthly and quarterly. When I first started doing my little ‘reflection’ game, I thought I was wasting my time, but now, a few years later, I realize how much time I’ve saved, cause I don’t ‘forget’ nearly as much as I used to. I service my clients better, and I think they appreciate it. In fact, I had one call today to say he was including my site on a big proposal, just because his client has ‘money to spend’ (always a good term in the ad sales business) and he wanted to spend it where he was taken care of best during the year… so the little ‘reflection game’ pays off again.

Take some time out to reflect on your daily activites… learn something from today, and apply it tomorrow. It’s really that simple. If you don’t think you have the time to do it, you’ll pay for it in the end, somehow…

Reflect.

Theorem: As software price goes up, quality goes down.

The accompanying chart is too funny:

I’m going to go out on a limb here and post for all to see my recently developed theory of commercial software quality and value vs. software price. Three disclaimers are necessary. First: I am a heads-down, propeller-head, bits-and-bytes, grunt-coder, who reads Slashdot for news – so what do I know. Second: my theory is based mostly on hearsay and second hand knowledge. And third: I believe that pretty much all software sucks… The basic idea here is that software quality and value goes up as the price of one installation of the software goes up until you get to around the $3K to $5K price range. After that, quality and value start to drop off and around $20K to $50K they fall right off the cliff.

I think it’s true too, that’s what’s so sad.

personalization not working?

gorgeous LivInteresting statistic from a Jupiter report on customization:

The Wall Street Journal Online spent $28 million on a site redesign in 2002. Much of the expense was associated with offering users customization features, including a dynamically generated front page. Yet, earlier, Schwab discontinued its customizable offering, MySchwab.

Although people who customize sites are active and loyal users with a proclivity for cross-media programming, it isn’t worth it for most sites to offer rich customization. Fewer than 20 percent of most sites’ audience will customize, and only five percent will increase usage frequency because of it.

The interesting thing is that I let my WSJ.com online subscription lapse shortly after the launch of the new features… I actually liked the personable settings that WSJ.com added, but felt that my $$$ could be spent better elsewhere (I really had to buy Metal of Honor: Frontline for my PS2) so I let the sub. lapse. I know, sad story, but its true.

I find it interesting however that only 20% of ‘most sites’ audience will customize. I wonder why that is? I know a lot of people sign up for one service like “My Yahoo” or their ISP’s start page and have stuck with it over the years, and probably feel that they don’t have the time to learn a new system, or perhaps its because the stock set up that some sites offers, is already good enough.

I wonder what sites like Kuro5hin or Slashdot see in terms of % of customization… that might be an interesting correlation.

[via mediasavvy]

text only advertising sells stuff

I’d agree with this argument that text advertising does a good job of ‘selling stuff’ online, but would argue that ‘selling stuff’ isn’t everything that marketing is about.

I buy crap all the time, but that doesn’t mean I’ll buy the same crap again… that’s what marketing is all about. Getting people to buy crap over and over. (okay, that didn’t come out how I meant it to, but it works to get across the point.)

[note: I wish I could give hard statistics, but I can't. Trust me when I say that text only adverising where I sell it performs about 5 times better than banners, and on par with the rich media solutions we offer.]

Airlines’ business models are still screwed

Pearl of wisdom spotted over at Franks:

“Somebody once pointed out to me that one of the many problems with the airlines’ business model is that they charge their best customers the most for their service. If you’re a senior making your one trip a year to see your kids, you book 6 weeks in advance and get a great fare. If you’re a salesman following up a hot lead collected at last week’s trade show, tough biscuits.”

So true… too true in fact.

Selling Dreams

ooo la laFlying Fish sells yachting classes in Europe. They charge a lot of money for kids just out of school, but they have a few tricks up their sleeves to ensure conversion:

How did the marketing evolve?

“We started ten years ago with magazine ads, an answering machine and a determination to call everyone back to give them personal attention. It makes a massive difference. We have tried to stick to the principle of responding in person to individuals.”

How do you maintain the spirit of personal service?

“The aim is that whoever answers the phone can answer every question. We employ customer advisers with personal experience of the activities and a love of the product. We also operate a team incentive scheme where bonuses are earned by the offices as a whole, not by individuals. We have achieved a situation where staff identify with the company and are loyal to it.”

Great little snippets of lessons from a little company doing it right.

From Real Business Magazine

quote

You are really not that important.

IBM 64 Bit PowerPC chip being announced on Monday

Interesting developments in the PowerPC world:

(TRANSMISSION EMBARGO UNTIL 12:01 am EDT/0401 GMT)

ARMONK, N.Y. (Reuters) – International Business Machines Corp. Monday announced a microchip for personal computers that will crunch data in chunks twice as big as the current standard and is expected by industry watchers to be used by Apple Computer Inc.

Apple was not available to comment, and IBM declined to comment on which PC makers would use the chip, but its plans would mark a change for the industry, which has emphasized the importance of the speed of a chip rather than its ability to handle heavy workloads.

IBM said its new PowerPC chip would go into production late next year and process 64 bits of data at a time at 1.8 Gigahertz, or 1.8 billion cycles per second.

The fastest of the current generation of PowerPC chips in Macintosh computers runs at 1.25 Gigahertz, while the top Intel Pentium is 2.8 Gigahertz. Apple says its machines are already more efficient than Intel-based ones.

The chip will be available in the second half of 2003 and be built in IBM’s East Fishkill, New York, chip plant, a new facility that is currently doing test-runs and aims to ramp up into production on other chips later this year.

“This processor would be a great processor for a Macintosh,” said Tom Halfhill, an analyst with San Jose, California-based In-Stat/MDR.

My personal take on this new chip is that even if they start producing them in mass quantity sometime next year, it’ll be at least 12 – 25 months before we see Macintosh’s with these new super duper chips in them.

IE 6 for Mac coming out?

Interesting mention of IE 6 for Mac in this post:

“There is a bug in the Mac version of Internet Explorer 5, which led me to pop up an additional browser window for the transcluded content in that particular environment.”

“The bug is fixed in Internet Explorer for MacOS version 6, but we’ll all have to wait until Microsoft decides to release the new version.”

I wonder how long it’ll be till those of us using the Mac OS will see IE 6 now…

Let the fans rejoice

Kelly MonacoRobert Loch‘s latest Net Marketing Newsletter features an article entitled “Branding from the fringes” in which Robert pontificates about the possibilities that brands could be marketed quite heavily, using low-budget, high frequency online entertainment channels… think cheap films shot by agencies or even just fans of the brand).

I agree with Robert that this is a great possibility, but disagree that it’ll be something any major respectable brand would let happen. I think it’s one for those ‘out there’ brands, like Altoids, or LOTR, or other small niche players… Let me point you to one example of why at least one major company claims to ‘not accept ideas from outside the company’: Apple’s Unsolicited Idea Submission Policy.

Apple or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies,product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Apple’s products or marketing strategies might seem similar to ideas submitted to Apple. So, please do not send your unsolicited ideas to Apple or anyone at Apple. If, despite our request that you not send us your ideas, you still send them, then regardless of what your letter says, the following terms shall apply to your idea submission.

It’s called ‘fear’. Most companies that are already established (read have a large purse somewhere) are fearful that their use of someone else’s ideas without acknoledgement or payment, means that that idea holder will sue the crap out of them. I think that on one hand they’re right, and on the other hand its sad that we have to worry about this at all.

(The entire article from Robert’s Net Marketing Newletter is included in the ‘more’ link below, but you really ought to sign up for his newsletter at his site if this sort of thing interests you.)
Continue reading ‘Let the fans rejoice’

PHP start point

Lovelinks points to 4WebHelp’s PHP Basics page, which I’ll agree is a great place to point PHP newbies to.

business entity decisions

Scott Kramer covers some of the basics of choosing and setting up a new business, focusing on the ‘business entity’ decision in the lastest edition of A List Apart.

The article does a great job of explaining the 6 main business entities available to new companies, and providing quick reference to the 50 state departments, which will be your first step in actually forming a recognized business.

moving?

aurora, don't you just love that name?We’ve been thinking of moving from our 2,500 sq. ft. two story home with large backyard and trees, to a downtown condo type living area, since we don’t have kids, and won’t for another 5 years or so… sort of our way of being able to easily keep our youth, and enjoy it. We’d really like to move somewhere ‘close to the action’ instead of living out in suburbia where we are now.

We’ve been looking around, and its funny that as one looks closer to a downtown area, the square footage goes up proportionate to the price. Our $160,000 bought us a large two story, all brick, firepace, 4 bedroom three bath house in suburbian splendor. In New York, we could buy a 20th floor 580 sq. ft. apartment for roughly $600,000, or spring for the 90th floor 5,500 sq. ft. pad for roughly $17,000,000 (taxes not included I’m sure).

In our neck of the woods, we could get a nice 3 bedroom 2 bath house closer to down town for about $170,000, which isn’t bad, but it’s really sort of silly. We found a 1,500 sq. ft. condo/loft for $400,000 here in Texas, which I think it rediculous.

Looking for housing has to be one of the hardest things to do in the world, it pretty much takes up all of your energy.

People don’t actually read email newsletters

daniellaNewsletters are the primary traffic drivers to my employer’s website. I’ve been checking our statistics every day for the past year. I’m convinced that our newsletter is the primary driver of traffic to the website… no question in my mind.

Yet, we deliver a very shitty newsletter, in my opinion. Don’t get me wrong, the copy and content is excellent, but the method is horrible. It goes out on a very irregular schedule (pros and cons to this approach, I agree) and its only delivered as a HTML only option. There isn’t even a multi-part MIME text only option like “If you can’t read this, please go to our website.” message.

Even the double opt-in subscriber confirmation email is HTML only. WTF?

It’s horrible, in my opinion, that a $20 Million company can’t even focus enough to get this problem fixed. Let me give you some great stats:

Open rate: @ 32% (after one week)

Confimation rate of new subscribers: @ 49%

Unsubscribe rate: @ 20% a month

Take those numbers, and stack them against some of the findings of this latest report from the Nielsen Norman group, and I bet our actual ‘read’ rate is somewhere in the 10% range, which fits the boost in actual daily unique visitors to the website we see from the newsletter distribution.

According to a report on e-mail newsletter usability, published in September 2002, from the Nielsen Norman Group, only 23% of the e-mail newsletters studied by the group were read in their entirety, 27% were skimmed and the remainder were not even opened.

Can you imagine what even a 1% increase in all of the categories would mean to revenue? (note: the newsletter has about 750,000 subscribers. We get about 30,000 extra visitors a day when we publish it. Do the math. Pretty dismal eh?)

[report link via Netmarketing]

What is Bluetooth?

For a while, I’ve wondered about Bluetooth, and what it was.

I no longer have any questions.

Great marketing dribble by Ken (and I still suspect Apple is proofreading and/or approving his posts).

Spamming the referrer logs

Kasia wrote about her recent awareness of someone spamming her referrer logs. I’ve seen the same thing here on inluminent, and didn’t know what was causing it, but thanks to Kasia, I’ve learned that at least its not just me. Kuroshin’s article on it was pretty helpful as it also backs up the fact that this practice happens, and seems to be becoming more prevalent.

First day of true relaxation in a while

The past few weeks have been tough. Long days, and lots of brain work, and emotional toil. I took the day off today and pretty much totally relaxed… feels good to finally take a day off from pretty much everything… I should do it more often. Also, it feels good to watch t.u. loose a football game…

MT 2.5 finally installed

I upgraded to Moveable Type 2.5 today. I finally realized that the plugin that was causing me problems was my implementation of Brad Choate’s Regex plugin (note there may not actually be anything wrong with Brad’s plugin, but rather with my use of it… not sure yet). The result of this discovery is that my Curly Quotes solution doesn’t work anymore, which means I’ll be looking forward to trying to implement the solution John Gruber gives on his Daring Fireball weblog.

lesson from the past

“If we desire to insult, we must be able to repel it; if we desire to secure peace, one of the most powerful instruments of our rising prosperity, it must be known, that we are at all times ready for War.” –George Washington

rich media technical standards?

lipsZachary Rogers tackles an increasing problem for publishers and agencies alike in his latest article on Turbo Ads: Are Rich Media Standards a Mistake?

“But at a time when the Web’s biggest publishing players — AOL, Yahoo! and MSN — are finally beginning to embrace the full array of rich media technologies available, is it time to reduce the palette to a few standardized formats? Do publishers need to band together to simplify the media placement chores for advertisers and agencies? Or would such standardization stifle growth at a time when the industry is strugging for every possible dollar?”

For a few weeks now, I’ve been working on solidifying my own Rich Media Technical Specifications document, with an eye towards releasing it out into the wild as a baseline for a ‘standard technical specifications’ document, perhaps with the backing off the OPA or the IAB. I haven’t really gotten around to doing that just because I’ve been to busy, but, would consider getting the document in a more workable standards based form, if anyone is interested in helping push this forward.

Any one want to join the cause, or is this something that’s pointless right now?

OPA presentation to DFWIMA – a quick summary

lovely beach eh?Last night, the monthly Dallas/Fort Worth Interactive Marketing Association (DFWIMA) meeting was held at the La Cima Club, on the 26th floor of the Los Colinas Towers, smack dab in the middle of Dallas and Fort Worth (ok, not really in the middle, but close enough to all the ad agencies in town to be called the center of the metroplex according to them).

I arrived promptly at 5:55 or so, and the meeting was scheduled to start at 6. I sauntered in, washed up in the restroom quickly, picked up my name tag, and walked to the bar to get my standard Jack and Coke. (Oddly, DFWIMA’s gotten cheap on me. Instead of the normal two drink tickets for each member that attends, I only got one, and on top of that liquor was cash only… no tickets.) I opted for a Bud Light and headed into the meeting room to survey the crowd.

There were fewer people at the meeting than I normally remember seeing at past meetings, but not too few to be what I’d consider a bad turn out. The presentation topic of the evening was titled Online Marketing with Michael Zimbalist, who is the Executive Director of the Online Publishers Association whose mission “is to advance the policies of high-quality online publishers before the advertising community, the press, the government and the public. OPA will serve to help its members fairly compete in the marketplace for advertising services and will act as a voice so that online users clearly understand the benefits that quality publishers provide to the public discourse.”

Mike’s presentation was great. Very energetic, and informative. He covered a lot of points from the recent research that OPA’s been publishing (on their website in PDF form). Some of the main points that Mike covered were related to these reports:

· Consumers with Workplace Internet Access Spend More Time Online than Watching TV [pdf]

· Online Advertising Creates Synergy with TV Campaigns [pdf]

· touched briefly on this report’s findings during the Q&A Paid Online Content U.S. Market Spending Report, Q1 2001 through Q1 2002 [pdf]

Overall the main points I took home from this presentation were:

1. AOL’s advertising revenue this year sucks compared to the past. From other sources (that I can’t find right now), I get the feeling that this sort of scares people, and makes them think that AOL’s been lying about their revenue for a while, but that overstating revenues (by including barter deals in revenue reports for example) used to be common practice, and thus was ‘okay’ by the industry’s standards. The industry is still in its teenage years, and is growing up quickly.

2. Online advertising is definitely picking up ‘real’ revenue this year, and should continue for a while. It just makes sense that this will happen, but it was refreshing to hear Mike say that that’s what the member companies of the OPA are seeing too.

3. Daypart advertising makes sense for those advertiser that its applicable to, and on those publisher’s sites where the traffic warrants it. For example (my example) I could see Lancomb running evening advertising on AOL while they’re also running prime-time TV advertising, as a synergistic attempt at ‘owning’ that time slot across all media that’s in heavy use by the demographic they’re targeting. Hell, they could buy that day part across as many media outlets as they could find that would offer it and really own that daypart for their demographic. The same would be true for late evening advertising for say, Ford or Chevy running TV spots on FX or during late night TV and internet ads on Maxim’s website… dayparts will work, if used effectively as a ‘covergence’ of campaigns tactic.

The meeting overall was also great. I met a few new people, did some networking with folks that I’ve met before. (Temerlin McClain is hiring for an AE position on the American Airlines account. If you’re interested email me, and I’ll tell you who to send your resume to.) Generally had a great time, and learned something, and that was the goal of attending. DFWIMA has got to be one of the best professional organizations I’ve ever belonged to. The membership fee is definitely worth it, if you’re in the area.

Next month’s presentation will be The Changing Online Media Landscape with Charlie Buchwalter, VP, Client Analytics, Nielsen NetRatings. See you there.

Make money developing shareware — part 2

kiss?Once again, I’ll say that I’m not a software developer at all, but this second part in a series on how to develop shareware, and actually make money doing it is a great template for anyone starting a business, or product line for their business. Great read, and lots of fun to think about all the kids out there that will hopefully use this model and tweak it for their own uses, ending up with lots more money than I’ll ever have by the time they’re 25.

nogo on quick MT upgrade

I tried to upgrade to Moveable Type 2.5 early this morning. It didn’t work, but I really think that’s because I have to figure out what changes I made in MT 2.2 with all the plugins/modules I’ve installed… a quick untar/upload just won’t cut it on my installation… but I’ll get it done by the end of the weekend I’m sure… really looking forward to the search capabilities ;)

Thans Ben and Mena.

Is TV advertising worthwhile?

Scott’s comments today about broadcast television adverting and its effect on advertisers and broadcast companies are interesting. Scott basically thinks TV Advertising is worthless, but I think he’s a little ahead of the curve on this one…

I’d counter that while TiVo is definitely showing that people don’t watch most advertising anymore, if they have the choice, I’d caution that that’s an over-generalization. People still watch advertisements. TV advertising is still a worthwhile proposition for a lot of marketers. It still works, for the general populace, to affect the people that watch TV.

My wife comments all the time about commercials that we see in between the programming we watch… while the commercials don’t always illicit an immediate sale for those advertisers to my wife, it does affect her in many ways. She still buys plenty of stuff, and will continue to do so I’m sure.

I think TV advertising is still the best way for a lot of marketers to reach a large percentage of the country, and its effective when its done right. It really depends on the goals of the advertiser, and the method they choose to present their message. It can also be very effective for the local marketer trying to reach the local demographic, if done right.

TV advertising is still a very worthwhile mass media option for most advertisers that are considering it, but I do agree that is changing, and maybe just a little faster than some people are willing to deal with.

Perfect Harmony

(the following is not a paid advertisement)

Hickman... wowsaThe reason I want to use any handheld has always been seamless integration with my habits, and applications.

Apple’s latest iApps and productivity apps are truly wonderful. Their Address Book is finally quite useful, and very intuitive. Their iCal software could use a little work, but it perfect for personal use. Mail is a joy to use, with its built in spam filtering, seamless integration with the Address Book, and .Mac savvy ease of use. And iTunes is a perfect launching platform for my music tastes.

An iPod, coupled with iSync + .Mac, is the perfect handheld solution for me. I don’t need a gazillion applications on my handheld. I don’t need Word, Excel, or Powerpoint. I have an iBook that does a great job of giving me a portable full strength platform, that also runs Apache, PHP and MySQL, so I really don’t enjoy trying to do any real work on a handheld platform.

The iPod, however, melds data transfer and MP3 playback into a classy, portable and accessible platform. I can carry it around in a pocket, listen to my music when I want to, and find any contact that I’ve entered into my Address Book, or look up any event that is scheduled on my iCal calendar, without ever opening a manual. I can sync this data between multiple computers using either the iPod, or my .Mac account (provided I’m using Jaguar on that Mac).

It’s truly amazing… In addtion, I’ve got 5GB of hard drive space that safely fits into my pocket for the transfer of data. 5GB.

(yes, I know I could have 20GB, if I wanted to pay for it).

I can transfer my Quicken Files or Word documents, or image files, or whatever, on that little iPod between machines, so easily… it’s truly rediculous how easy it all is.

I’m in love with my iPod, my iBook, .Mac, and iSync. I don’t go anywhere without my iPod anymore.

Thank you Apple.

Lessons from the brain

Business 2.0: The Management Secrets of the Brain

1. Never try to micromanage a large, complex organization.

2. Don’t let bottom-up self-organization go wild.

3. The best way to control your subordinates is to just point them in the right direction.

4. Be careful listening to the voice of experience — that voice could be your own.

5. The organization can’t succeed without passion.

[via Roland Tanglao; via Roland Piquepaille's Technology Trends]

11 things that small companies should do

From Real Business: What big companies can teach small ones

Corporate lessons: 11 things that small companies should do:

1. There’s no relying on reputation. You have to convince customers that you’re worth doing business with.

2. You won’t have cash. But you won’t have politics, either.

3. Be prepared to do everything. You, too, answer the phone. Embrace the internet it gives you the power of a research library.

4. The boss does the motivating and nursemaiding. All the time.

5. Networking is everything. Carry your contacts with you.

6. A few people matter a lot. Product is more important than process.

7. Think big. Customer contact is vital. The internet helps here, too.

8. Don’t chase customers that require an army to service them.

9. Concentrate resources on the few things that make a difference.

10. Have a great HR function, even in a very small company.

11. Have a plan. Monitor how you’re doing against it.

[note: there's lots more in the article itself]

Tinderbox receives press coverage from ClickZ

I’m actually quite amazed that ClickZ has published an article solely about Tinderbox from Eastgate systems. Congratulations to Eastgate on the more mainstream coverage. I’d really like to see Pogue or Mossberg write about Tinderbox in one of their upcoming articles though. It would be quite the PR coup.

I haven’t downloaded Tinderbox, but the promise of its offerings is quite real. I’ve generally considered it to be an outliner/organization tool, but it seems that it does so much more than just that. A lot of people are using it, and currently it’s Mac OS only (X and 8.6+).

I’ll have to look at it more in the coming weeks when I find the time, perhaps this weekend. Is anyone else using Tinderbox? What do you think?

Is it customer service, or just lip service?

rachelI don’t know about you, but where I work, its just lip service. My current employer provides terrible customer service, 99% of the time, and its for many of the reasons pointed out in this article. Heh:

Wrong mission statement? How about no mission statement.

No written principles. How about no principles at all?

Responsibility shirkers and blamers. Yep, lots of that around here.

Little training? How about no training.

What about you? Does your company provide lip service, or customer service?

quote

“…life is not the bricks…

   it’s the mortar…”

Protect yourself from Bugbear…

… as Scott says, just get a Mac.

Super smooth mousing

If you use a mouse, you’d be amazed at how much effort it takes to actually move the mouse around (if you ever got the chance to see what real mousing can be like with less friction).

Everglide makes what they call ‘mouse skates‘ which are basically little self-adhesive strips of teflon tape, that attach to the bottom of your mouse. They take away virtually all of the friction that happens between your mouse and the surface that you mouse on. They market them to gamers, as it helps to have a quick mouse when you’re in a multi-player gaming environment where every millisecond of response time matters, but I’m not a gamer, and I’ve been using them for at least 2 years on all of my optical mice (I prefer Microsoft’s Optical Explorer series with 5 buttons).

I even gave a set to all of my family members last year for Christmas, as a stocking stuffer. I bring this up now, because Everglide is having a $5 sale on some stuff that you ought to check out. They’re cheap, and worth every penny, if you use a mouse any more than my 85 year old aunt that doesn’t have a computer.

Find more RSS feeds

Like I need any more…

Brent points out this page for AmphetaDesk users, which works for anyone using virtually any RSS reader.

Thanks Brent.

Satisfy my State Pride

Texas Icons

[via xicons.com]

advertising + gaming = more sales

Great sucess story for online advergaming, cross media promotion and partnerships that target the right markets.

John Dennie, Director of Online Marketing for Radio Shack, jumped at the chance to build brand awareness with children by partnering with Nickelodeon for a holiday promotion surrounding the movie, “Jimmy Neutron, Boy Genius.”

The remote-controlled car was a top-selling holiday product in offline and online stores, with 27% higher retail sales of the radio-controlled car than in previous years.

Read More…

[via Sherpa]

OS X Con Rollup

wow, what a bodyOk, I ranted about no one blogging the Mac OS X Conference hosted by O’Reilly, and I was a bit premature in my judgement. There are quite a few people blogging it:

Glenn talks about Wireless, DRM linkers, Old Machines being reused, or not, Jordan Hubbard, and DRM.

Boing Boing talks Rendezvous and Linux which Steve took notes of.

Gillmor talks DRM and Apple and Cory comments. Gilmor also talks about porting Unix to Mac OS X and Jordan Hubbard.

Cory blogs DRM, with a link to Gilmor, who links to J.D. and back to our already read piece by Glenn.

Rob Flickenger talks about odd packets and the lack of them getting where there should be, or back from where they went, thanks in part to Etherpeg and Mac OS X.

Jeremy Zawodny summarizes the opening Keynote by Tim O’Reilly, give us his summary of a Monday Panel on the future of the Mac, tells us why he left the conference early on Monday, blogs Jordan Hubbard, gives us an excellent summary of a panel discussion, talks about his disappointment with a Java talk, tells us what he learned from the Bare Bones guys, and comments on my comment that there aren’t many people blogging the conference.

Trained Monkey comments on how the Mac is a much longer live platform than other platforms (in the desktop environment at least).

Tyler comments that school prevented his attendance.

Lanette talks about how hard it was to attend everything and blog it at the same time, but only after she blogged AppleScript, some thoughts on Tim O’Reilly’s keynote and Jordan Hubbard’s Keynote.

Dori blogged the Unix/Mac phenom, and the difficulties of giving a presentation when a main player in the market of the subject releases new products that day ;)

Ben blogs Rendezvous, and tells us that he wants to write a Rendezvous app… get on with it Ben, and lets see what you’ve got.

Useable Help blogs Apple Help and the OS X Con.

Kevin Burton blogs Rendezvous Notes at the protocal level and Rendezvous from the programer perspective.

MacNetJournal blogs some of the links I have above.

Oddly enough, MacCentral, MacNN, and MacMinute’s coverage of the conference was pretty thin. You’d think those ‘mac’ sites would have covered it more closely, considering the possibilities that putting that many bleeding edge developers together could have meant for news sources… sort of sad, IMO.

Moveable Type does a great job of offering a single source for up to date TrackBacks, but I think this demonstration shows only that not all bloggers are using Trackback, not that people aren’t at the conference, or that they aren’t blogging it.

I’m sure that I missed some of the blogging of the conference, but I didn’t start keeping track until today (when I realized people were actually blogging it). I think Jeremy did the best job of getting news into the hands of people, and that O’Reilly as an entity could have done a better job, but at the same time, realize they were probably busy as shit.

Hope to be there next year ;)

males are still assholes in general

nice jeansAccording to a recent report from comScore, male baby boomers act the same online as they do offline.

They’re into finding out more about their cars, their money, their tech, and their sex drive is still insatiable.

So, are you telling me that you actually thought the internet was going to change people’s habits? Heh, now that’s a funny thought… I think some people still think that the internet will change things… It won’t funadmentally change anything, just move the pieces around a bit on the big chess board of life. You can quote me on that.

Keychain Access Menu Bar Extra

The other day, Ken blogged a quick tutorial on a new feature of Jaguar that I didn’t know about…

How to lock the screen using the Keychain Access menu bar extra.

Totally cool.

Very Cool Rugged Pocket PC

I just read about a new Pocket PC coming out from Intermec on Gizmodo.

Ever get so frustrated with your gadgets that you wish you could just throw them against the wall? Maybe you need the Intermec 700 Color Pocket PC. It’s designed for use in the field, can “withstand multiple 5-ft. drops to concrete,” and is sealed against rain and dust as well. The rugged little gadget has a 3.8 inch color screen, can read bar codes, comes with built-in 802.11b, and can be configured for Bluetooth and GSM, GPRS, and CDMA as well.

The Intermec site is unreachable by myself at this point, so I’ll not point to it (Google doesn’t need to index my link to them, if they can’t keep their site accessible). Cool Tools has a little more info on it than Gizmodo though. I don’t care if it’s a Pocket PC, which means it runs some flavor of Windows (I’m not that biased). Also, I’m thinking it could work for me on my weekend job (think I get to wear fatigues once a month for a couple of days) and that would be terribly helpful. My trusty old Palm IIIx (I know that its old as shit) has held up quite well throughout its Army life, but its got a habit of dumping all its memory if it gets to hot, can’t hold up to much rain, and the screen doesn’t tolerate all that much sand before I start scratching the hell out of it.

Something that’ll let me use Word and Excel in the field (and could take the beating I’ll be giving it) would be quite nice…

local Newspapers don’t get the internet

I may need to read this again (soon), so I’m effectively bookmarketing it:

Newspapers Miss Out On $300 Mil. In Online Advertising

And now I’ll comment:

Newspapers are missing out on nearly $300 million annually by failing to use the Internet to serve new advertisers and enter new fields, says a new study from Harvard Business School’s Clark G. Gilbert and Borrell Associates Inc. of Portsmouth, Va.

hubbaNo shit!

You know why local newspapers are missing out on the internet ad sales opportunities out there? Because they don’t understand the net. Hell most of them don’t even know why they’re on the net, other than the simple fact is they all thought they had to be on the internet back between 1994 and 1996 when the internet started getting big enough to warrant a second look from most of them.

Most local newspapers, and yes, I’m including the big ones, run a shitty website (read no plan or vision for their property), and have no online advertising sales people. If they do have ‘online sales persons’, they’re really offline sales staff that ‘cover’ for the lack of a dedicated online sales staff… they upsell (or try to) their local accounts with ‘banner advertising’. This is so 1992.

The study encourages newspapers to invest in databases and develop sales staff adept at selling online advertising.

Invest in databases? Heh… that’s great advice (you do hear the sarcasm in my voice right?)

I agree totally that every newspaper needs to develop a sales staff devoted to online advertising. I’d stand on a stump and yell this if I could. There is a huge market out there just waiting to advertise online (in the local environment) it just takes some enterprising folks to get out there and sell. Trust me on this. I see it everyday (but will blog that discussion later).

I predict that newspapers that learn to make their websites truly profitable on a stand alone basis, in their local markets will have a long and enjoyable future. The ones that don’t will get gobbled up by the ones that do.

[via NetMarketing]

Related: I’ve seen two case studies of ‘local’ newspapers that are getting online ad sales and publishing revenue right: The New York Times and the San Francisco Chronicle. (Thanks as always to MarketingSherpa for their excellent case studies).

Update on my hellacious day

I talked to my techs today about our ad server platform, and believe it or not, they actually have plans to move it over to a Linux based solution (same software, new OS) sometime in the next 6 months or so…

Which translates to “We hope to have it moved over in 6 months, but realistically, we we’ll get around to it next time it bites us in the ass, cause we’re so damned busy with other stuff right now it’s not funny.”

But, I’ll take that over “nah, we actually like Windows – it’s much easier to administer” which was their story 6 months ago… heh. Funny guys those Windows administrators.

Oh, and today was slightly better, but I’m still emotionally drained.

See the light…

Too funny Mac OS desktop picture:

Have you seen the light? [1024x768]




Bad Behavior has blocked 3530 access attempts in the last 7 days.